Here is the short version. You can try the product for free before you pay. You can cancel any time. And if a paid plan turns out not to be for you, we will make it right. No games, no hoops.
Try before you buy
The free check and the free report exist for one reason. So you can see exactly what you get before you spend a cent. We really do suggest using them first.
How billing works
Plans are billed monthly through Stripe, which acts as merchant of record and handles tax. Your card statement will read OUTLINE TECHNOLOGIES, the company that operates AI Citation Monitor, rather than the product name. That trips people up, so it is worth knowing before you go looking for a charge you do not recognise. Plans renew automatically until you cancel, which keeps your monitoring running without a gap.
Cancelling
Cancel any time. You can do it from Settings, or just email us. When you cancel, you keep access until the end of the period you already paid for, and then the plan stops. We do not bill you again after that.
Refunds
- Monthly plans. Not happy within 7 days of your first payment? Email us and we will refund that first month in full.
- Annual plans. Refundable in full within 14 days of the first payment. After that, you can cancel to stop the next renewal, and we can pro-rate the unused months at our discretion.
- Renewals. If an automatic renewal caught you by surprise, tell us within 7 days and we will sort it out.
Refunds go back to the original payment method through Stripe. Stripe releases it immediately, but most banks take a few business days to show it, and some take up to ten. If it has been longer than that, email us and we will send you the refund confirmation to take to your bank.
When a refund may not apply
We may decline a refund where there is clear abuse. For example, repeatedly subscribing and refunding to run large measurement volumes. Even then, we will always talk to you first.
What happens to your data when you cancel
Cancelling stops the billing and the scheduled runs. It does not wipe your history on the way out. Your workspace, past scores, archived answers and reports stay available in read-only form for 30 days, so a cancellation made in a busy week does not cost you the record of what you measured. Resubscribe inside that window and everything simply resumes.
After 30 days the workspace and its measurement history are deleted. If you want it gone sooner, ask and we will delete it immediately rather than making you wait out a retention clock designed to tempt you back.
Annual plans and part-used years
Annual plans are refundable in full within 14 days of the first payment. After that the honest position is that we have already paid for the engine calls scheduled across your year, so a full refund is not something we can offer without losing money on work already done.
What we can do, and regularly do, is pro-rate the unused months when someone's circumstances change, a project ends or a client leaves. Ask. A short email explaining the situation gets a real answer from a person, not a policy quotation.
If you do not recognise a charge
Your statement will read OUTLINE TECHNOLOGIES rather than AI Citation Monitor, because that is the company that operates the product. This is the single most common reason a charge looks unfamiliar, and it is worth checking before anything else.
If it still does not look right, email us before opening a dispute with your bank. A refund from us takes minutes; a chargeback takes both of us weeks and costs you the access immediately while it is investigated. We would genuinely rather refund you quickly than win an argument.
Renewal reminders, so nothing surprises you
Annual plans get an email before they renew, with the date and the amount, in time to cancel if you no longer want it. We do not treat a forgotten renewal as revenue. If an automatic charge caught you out, tell us within 7 days and we will refund it, and we will not ask you to justify why.
How to request one
Email [email protected] from your account email, and tell us the domain or workspace in question. A real person replies, usually the same day. See also our Terms.