How fast we actually reply
Same day, most days. Often within a few hours if you write during the week. The email goes to a real person on the team, not a help desk that forwards it three times before anyone reads it. So you can skip the polite "hope this finds you well" and just tell us what you need. If we cannot solve it on the spot, we will tell you what we are doing about it and come back when it is done.
What to put in your message
Want a fast, useful answer? Give us three things. The domain you are checking. What you tried. And what you expected to see versus what you got. That is usually enough for us to reproduce the issue and reply with a real fix instead of asking you four follow-up questions first. A screenshot never hurts either.
What we help with
Plenty lands in our inbox, and we are happy to take it. Here is the short list:
- Free-check questions. You ran a check and the score confused you, or you want to know what a number means. Ask. We will walk you through how we got it. The methodology page covers the long version.
- Agency and white-label setups. Tracking brands for clients and want reports with your name on them. We will sort the right plan.
- Bug reports. Something broke or looks wrong. Tell us and we fix it fast.
- Data and privacy requests. You want a copy of your data, or you want it deleted. We handle both.
- Billing. Plan changes, invoices, refunds, the boring but important stuff.
Agencies and white-label
If you run AI visibility reports for a roster of clients, the standard plans on our pricing page are a starting point, not the whole story. Email us with how many brands you track and we will set you up with white-label reports you can hand straight to a client with your own branding on them. We would rather build the right thing for you than make you squeeze into a tier that does not fit.
Security and data requests
Found a security issue? Email us with "Security" in the subject and we will treat it as urgent. For a data export or account deletion, just ask. We confirm it is really you first, then we do it. No hoops. If you want to know more about who we are and how the scoring works, the about page and the free tools are a good place to start.
Contact FAQ
How fast do you reply?
Usually the same day, often within a few hours during the work week. A real person reads your email and answers it. There is no ticket number, no queue, no bot pretending to be helpful. If it is something we need to fix or build, we tell you straight and then we come back when it is done.
Do you offer agency or white-label plans?
Yes. If you run reports for clients, email us with how many brands you track and we will set you up with a plan that fits, including white-label reports you can hand straight to a client. Our pricing page lists the public tiers, and agencies usually want something a little different, so just ask.
How do I report a bug?
Email [email protected] with the subject Bug report. Tell us the domain you were checking, what you did, what you expected, and what actually happened. A screenshot helps a lot. We fix fast and we will message you when it is sorted.
How do I request my data or a deletion?
Email us and ask. We will confirm who you are first, then send you a copy of your data or delete your account and the data tied to it. No dark patterns, no ten-step retention flow trying to talk you out of it.